When you encounter an issue where the number keys on your HP keyboard are not working, it can be both frustrating and disruptive to your workflow.
To help you solve this problem, I’ve compiled a step-by-step guide to troubleshoot and fix the issue.
These steps apply to both desktop and laptop HP keyboards, but remember that some steps might be more relevant to your specific device type.
Table Of Contents
How To Fix HP Keyboard Numbers Not Working
Do each method below until one fixes your HP keyboard.
Restart Your Computer:
Sometimes, a simple restart can fix temporary software glitches that may cause the keyboard to malfunction.
Check for Physical Damage:
Inspect the keyboard for any visible signs of damage. If you find any, the keyboard may need to be repaired or replaced.
Try Another Keyboard:
If possible, connect another keyboard to your computer. If the new keyboard works, the issue likely lies with your original keyboard.
Check Keyboard Language Settings:
Go to the Windows Control Panel.
Select “Clock, Language, and Region” > “Language” or “Region & language settings” in Windows 10/11.
Ensure that the correct language is set. If not, add your preferred language and set it as the default.
Update Keyboard Drivers:
Open Device Manager (you can search for it in the Windows search box).
Expand the “Keyboards” section, right-click on your HP keyboard, and select “Update driver”.
Choose “Search automatically for updated driver software” and follow the prompts.
Easy System Utility
Use our program Easy System Utility to clear old junk files from Windows, this can help resolve many problems.
Now select the clean tab and select all the locations you would like to clean then click the Clean button.
Check for Windows Updates:
Go to Settings > Update & Security > Windows Update.
Click “Check for updates” and install any available updates.
Adjust Keyboard Settings:
Ensure that the Num Lock key is on. This is especially relevant for keyboards with a numeric keypad.
For laptops, try pressing the Fn key + Num Lock key or Fn key + Shift key + Num Lock key to toggle the numeric keypad.
Clean the Keyboard:
Dust and debris can cause keys to stick or not register. Use a can of compressed air to clean around the keys carefully.
Disconnect and Reconnect (for external keyboards):
Unplug the keyboard from the USB port and plug it back in. Try using a different USB port.
Run the HP Hardware Diagnostics:
HP provides a hardware diagnostic tool that can be used to test the keyboard for problems. Follow the instructions on the HP support website to run this tool.
Restore Windows to a Previous State:
If the issue started recently, restoring Windows to a previous state using System Restore might fix the problem.
Search for “Create a restore point” in the Windows search box, and then follow the prompts to restore your system to an earlier state.
Contact HP Support:
If none of the above steps resolve the issue, it may be time to contact HP support for further assistance. They may offer additional troubleshooting steps or service options.
Note for Laptop Users
- If you’re using a laptop and the keyboard is not working, it might be a hardware issue that requires professional repair, especially if the keyboard is integrated into the laptop.
By following these steps, you should be able to diagnose and potentially fix the issue with your HP keyboard’s number keys not working. I hope you enjoyed reading this guide and it helped you fix the problem.