Fix Disneyland Tickets Not Showing on Mobile App


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If you’re eagerly awaiting a magical day at Disneyland but find yourself frustrated because your tickets are not showing on the mobile app, don’t worry we’re here to help.

In this guide, I will walk you through step-by-step solutions to get your Disneyland tickets visible on the app so you can focus on creating unforgettable memories.

My Tickets Are Missing on the Disneyland App?

Various factors may contribute to this issue. A weak internet connection might prevent the app from retrieving the most recent ticket details.

Additionally, not having the latest version of the Disneyland app installed or experiencing app freeze could be potential reasons.

These are just a few instances; refer to the below methods for more explanations and solutions.

How To Fix Disneyland Tickets Not Showing on Mobile App

Please do each method until one fixes the Disneyland app not showing your tickets, even if you have already tried the method.

Check Internet Connection:

Ensure that your mobile device has a stable internet connection.

Sometimes, connectivity issues can prevent the app from syncing with your ticket information.

Android Wifi icon highlighted

Update the App:

Make sure you have the latest version of the Disneyland app installed on your device.

Outdated versions may encounter compatibility issues that hinder ticket visibility.


  • Open the “Google Play Store” on your Android device.
  • Tap on the three horizontal lines in the upper-left corner to open the menu.
  • Select “My apps & games” from the menu.
  • Look for the Disneyland app in the list of installed apps. If there is an update available, you’ll see it listed here.
  • Tap on the Disneyland app, and if an update is available, you’ll see an “Update” button. Tap on it to download and install the latest version.

Apple (iOS):

  • Open the “App Store” on your iOS device.
  • At the bottom of the screen, tap on the “Updates” tab. Here, you’ll see a list of apps with available updates.
  • Locate the Disneyland app in the list. If an update is available, you’ll see the option to “Update” next to the app.
  • Tap on the “Update” button next to the Disneyland app to download and install the latest version.

Log Out and Log Back In:

Sign out of your Disneyland app account and then log back in.

This action can refresh the app’s data and resolve any temporary glitches affecting the ticket display.

Restart Your Device:

A simple restart can do wonders. Power off your mobile device, wait a few seconds and then turn it back on.

This can clear background processes and resolve potential software conflicts.

Check Account Information:

Confirm that the Disneyland account linked to the app contains the correct information.

Ensure your tickets are associated with the correct account and that the details match.

Review Ticket Purchase Confirmation:

Locate your ticket purchase confirmation email or receipt.

Check for any specific instructions or codes that need to be entered into the app to link your tickets properly.

Contact Customer Support:

If the issue persists, don’t hesitate to reach out to Disneyland’s customer support.

They can provide personalized assistance and guide you through the troubleshooting process.

Reinstall the App:

If all else fails, uninstall the Disneyland app from your device and reinstall it from the official app store.

This can help eliminate any corrupted files that might be causing the ticket display problem.

Visit Guest Services:

If you’re at Disneyland or near the park, consider visiting Guest Services.

They can assist you in resolving ticket-related issues and provide on-the-spot solutions.

What to do if tickets are still not showing in the Disneyland app?

If you are still unable to get the app to work properly, but of course you need to be able to use the app to display the tickets. The other thing you can do is download the tickets to your phone as a PDF file.

Final Thoughts:

Facing issues with Disneyland tickets not showing on the mobile app can be frustrating, but with these troubleshooting steps, you should be able to resolve the issue and get back to enjoying the magic of the park.

Remember, if all else fails, Disneyland’s dedicated customer support and Guest Services teams are there to help make your visit as enchanting as possible.

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