I have been using Samsung mobile phones for years, and being able to connect my mobile phone to my Windows computer using Phone Link is a great feature when it works but that is not always the case.
So in this guide, we will be taking a look at how you can fix issues with Phone Link like “Unlock on your phone. To keep your credentials private and secure, we need you to unlock your phone to continue.”
If you’re experiencing issues with unlocking your Samsung phone via the Phone Link app on your PC, there are several troubleshooting steps you can follow to resolve the problem.
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What causes Unlock on your phone. To keep your credentials private and secure?
The message “Unlock on your phone. To keep your credentials private and secure, we need you to unlock your phone to continue” in the Phone Link app on Windows indicates that the app requires your phone to be unlocked to establish a secure connection and ensure the privacy of your credentials.
This is a security feature designed to protect your personal information.
How To Fix Issues With Unlocking Samsung Phone Via Phone Link App
Below I have listed different methods that you can try to fix your Samsung phone not unlocking while using the Windows phone link app.
1. Check Compatibility:
Ensure that your Samsung phone and PC meet the system requirements for the Phone Link app.
Verify that both devices are running the latest software updates.
2. Connect to the Same Wi-Fi Network:
Make sure your Samsung phone and PC are connected to the same Wi-Fi network.
Sometimes connectivity issues arise when the devices are on different networks.
3. Restart Devices:
Restart both your Samsung phone and your PC. This simple step can often resolve connectivity issues and many other problems.
4. Update Phone Link App:
Check for updates to the Phone Link app on both your phone and PC.
Update the app to the latest version if available.
5. Enable Bluetooth and Wi-Fi:
Ensure that Bluetooth and Wi-Fi are enabled on both your phone and PC.
Some features of the Phone Link app may rely on these connections.
6. Reinstall Phone Link App:
Uninstall the Phone Link app from both your phone and PC.
Reinstall the app from the official app store.
7. Check Permissions:
Make sure that the Phone Link app has the necessary permissions on your phone.
Check both location and storage permissions, as these are commonly required for such apps.
8. Disable VPN and Firewall:
If you are using a VPN or firewall on either device, temporarily disable them to see if they are causing connectivity issues.
9. Forget and Reconnect:
On your phone, forget the PC connection in the Phone Link settings.
On your PC, forget the phone connection if applicable.
Reconnect the devices by following the pairing process again.
10. Update Drivers:
Ensure that the drivers for your phone are up-to-date on your PC.
You can often find these on the official Samsung website and also ensure your Windows is up to date in check for updates.
12. Factory Reset (As a Last Resort):
If all else fails, consider performing a factory reset on your phone. Make sure to back up your data before doing this.
I hope one of the above methods has helped fix the issue you were having With Unlocking your Samsung Phone Via the Phone Link app on your Windows 10 or Windows 11 computer. If you did find this guide helpful and would like to read more of our guides you can check them out here.