How to fix Diablo 4 crashing on Xbox

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Fix Diablo crashing on Xbox

Diablo 4 Beta has finally arrived! But because it’s in beta then that can bring problems!

There can be a few things that can cause your Diablo 4 game to crash on your Xbox. It could be that your console is running low on storage space, you don’t have the latest system update installed or the game has just become corrupted during the installation and downloading an update.

How to fix Diablo 4 crashing on Xbox

So to fix Diablo IV you will need to go through our list of troubleshooting methods below until one gets the game working again for you. The fixes are for both Xbox One and Xbox Series X|S.

1. Close the game

The first and one of the easier things to do is just close down the game. It could just be that Diablo IV has decided to freeze and stop responding or get stuck on the loading screen, so closing the game from the Xbox dashboard and then relaunching the game will give it a fresh start.

2. Restart your Xbox

If closing the game did not help then the next thing to try is to restart your console. I know this sounds like it might not work but it actually helps fix many issues on an Xbox.

It could be that your console has just run into some sort of issues so restarting will clear up these problems.

3. Update Xbox

Make sure you have the latest update installed for your Xbox. If you do not have the latest update installed then you could be missing out on some important new features and bug fixes.

Xbox One:

On the Xbox home screen open Settings and then go to System

Select Updates and downloads > Then Update console

Xbox One system updates checking for updates

Xbox Series X|S:

On your controller press the Xbox button and open up Settings

Go to System > Click on Updates

Download and install any updates for Diablo IV

Xbox Series X update status in system updates menu

4. Overheating

If your Xbox is overheating then you are going to encounter crashing problems in Diablo IV. An overheating console could also cause internal hardware damage, so make sure your console is not overheating and ensure it has a decent amount of airflow around it.

6. Clear cache

Clearing the Xbox Series X|S cache and clearing the Xbox One cache can help fix problems with the Xbox dashboard lagging and being slow, but also help fix game crashing issues. Don’t worry about it being difficult, and you will be surprised at how easy it is to do.

Completely shut down your Xbox and make sure the fan isn’t still running

Turn off your console at the wall socket and unplug the power cable

Leave unplugged for at least 60 seconds and then plug it back in

7. Saved data

If your Diablo save data has become corrupted then you are not going to be able to play the game. So backup your games save data then remove it and test the game. If it works then you know it’s a problem with your saved game data.

Go to My Games & Apps and find Diablo IV

Press the Menu button on your Xbox controller and then select Manage game and add-ons

Click on Saved Data and choose your user profile > Select Delete from console

Xbox One saved data setting.

8. Reinstall

Corrupted game files are actually quite a common problem, and unlike PC games there is no way of repairing the game files on an Xbox. So the only option you have to test if this is the issue is by reinstalling the game.

If you have Diablo 4 installed onto an external drive then try reinstalling it to your console’s internal drive in case it’s a problem with the external drive.

Final thoughts

So as you can see there are many different reasons why a game could stop working on an Xbox One or Xbox Series X|S. But luckily when there is a problem there is usually a fix. I hope one of the above solutions helped you and you are now enjoying Diablo IV without crashing, not loading, and freezing issues.

If you enjoyed this guide then I am sure you would like our other gaming guides.

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